Return Policy

We hope you and your pets love your Shadow Collection pieces as much as we loved creating them.
If something isn’t quite right, we’re happy to help.

Returns

We accept returns within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them.

If you’d like to return an item, click HERE to request a return.

Return Shipping

We’ll provide a prepaid return shipping label for your convenience.
Return shipping costs will be deducted from your refund unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we’ll issue a refund to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If your order arrives damaged or isn’t what you expected, please contact us within 14 days of delivery at support@theshadowcollection.com with your order number and a photo of the issue. We'll take care of the rest.— we’ll make it right as quickly as possible.

Every order is carefully packed in Austin, Texas, but if something goes wrong, we’ll ensure a fast replacement or solution.

We care deeply about our customers — every return, question, or piece of feedback helps us grow and create better experiences for you and your pets.